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Privacy Policy — Titli

Last updated: 29 September 2026

Titli ("Titli", "we", "us", or "our") operates the Titli mobile application (the "App"), a paid video-calling, live video chat, voice-calling, and social messaging service that lets adults meet and talk to new people. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and the choices and rights you have.

By downloading, accessing, or using the App, you agree to this Privacy Policy. You must be 18 years or older to use Titli. If you do not agree, please do not use the App.

1. Who we are

  • App: Titli (com.titli.meetnewfriends)
  • Contact / Data Protection contact: support@titli.app

If you have questions, requests, or complaints about your data, email us at the address above.

2. Data we collect

We collect the following categories of data.

a) Information you provide

  • Account & verification: your mobile phone number and the one-time password (OTP) used to verify it.
  • Profile information: name or display name, gender, age/date of birth (to confirm you are 18+), profile photos/images, bio, language preference, and any other details you choose to add.
  • User-generated content: messages, chats/DMs, photos you send, and the live audio/video you stream during calls (see Section 3 on how call media is handled).
  • Support communications: information you send us when you contact support, report a user, or give feedback.

b) Payment & transaction data

  • Records of coin purchases, gifts, and VIP subscriptions, purchase history, and transaction identifiers.
  • Payments are processed by Google Play Billing and/or third-party payment gateways. We do not store your full card or bank details on our servers; those are handled by the payment processor.
  • For hosts/creators who receive earnings, we may collect payout-related information (e.g. payout account identifiers) as required to process payments and comply with tax/regulatory rules.

c) Device & technical data

  • Device model, operating system version, unique device identifiers, app version, language and region settings, IP address, and mobile network information.
  • Diagnostics and usage data: crash logs, performance data, feature usage, and interaction events used to keep the App working and to improve it.

d) Camera, microphone & photos

  • With your permission, the App accesses your camera and microphone to enable video and voice calls, and your photos/media so you can set a profile picture or share images in chat. These permissions are used only for these features.

e) Location data

  • We may collect approximate location (for example, derived from your IP address or, with your permission, coarse device location) to support features such as region-appropriate content, safety, fraud prevention, and, where offered, showing that you are connecting with people from particular regions.
  • We do not sell your precise location. If the App displays any location-based information to other users, only approximate/region-level information is shown — never your exact address or GPS coordinates. You can control location permission in your device settings.

3. How live call media is handled

Video and voice calls are transmitted in real time between users using streaming/relay infrastructure (including TURN/STUN and media relay servers). Call media is used to connect your call. We may process limited call metadata (such as call start/end time, duration, and participants) to bill coins, prevent fraud and abuse, and enforce our community guidelines.

Safety monitoring of calls. To protect users and keep the platform safe (for example, to detect nudity, sexual content, harassment, or other illegal or prohibited behaviour), the App may automatically capture periodic still-image snapshots from video calls (both auto-matched and direct calls). While this is active, you will see a "Monitored for safety" indicator on the call screen. These snapshots are:

  • stored securely in private storage that is not publicly accessible;
  • accessible only to authorised safety/moderation administrators, solely to review suspected violations and take enforcement action (such as warnings or account bans);
  • automatically deleted after a limited retention period (by default 30 days) unless retained longer to investigate a specific report or as required by law.

By using video calling, you acknowledge and consent to this safety monitoring. This monitoring is applied at the platform level for everyone's safety; contact us with any questions or requests regarding it.

4. How we use your data

We use your data to:

  • create and secure your account and verify your phone number (OTP);
  • provide the core service — video calls, live video chat, voice calls, chat/DMs, gifts, and VIP;
  • process purchases of coins, gifts, and VIP, and (for hosts) process earnings/payouts;
  • personalize discovery and recommendations of people to connect with;
  • keep the community safe — detect fraud, spam, abuse, and policy violations; review reports; and enforce our community guidelines and Terms;
  • provide customer support and respond to your requests;
  • send you important service notices and, where permitted, updates about features (you can opt out of promotional messages);
  • analyze usage to fix bugs and improve the App;
  • comply with legal obligations and enforce our agreements.

Legal bases (where GDPR/DPDP applies): performance of our contract with you; your consent (e.g. camera, microphone, location, marketing); our legitimate interests (safety, fraud prevention, improvement); and compliance with legal obligations.

5. Who we share data with

We do not sell your personal data. We share it only as described here:

  • Other users: your profile information and any content you choose to share (photos, messages, live video/audio) are visible to the users you interact with. Your phone number is never shown to other users.
  • Service providers / processors, including:
    • Google Firebase (authentication, cloud messaging/notifications, crash reporting, analytics, and hosting/database services);
    • Payment processors — Google Play Billing and/or third-party payment gateways — to handle transactions;
    • Media/real-time communication providers — TURN/STUN, media relay, and video-calling infrastructure providers — to connect calls;
    • Cloud hosting and storage providers that store data on our behalf.
  • Legal & safety: law enforcement, regulators, or other parties when required by law, to comply with legal process, or to protect the rights, safety, and security of users, the public, or Titli (including investigating fraud or abuse).
  • Business transfers: if Titli is involved in a merger, acquisition, or sale of assets, data may be transferred as part of that transaction, subject to this Policy.

These providers are permitted to use your data only to perform services for us and must protect it.

6. International data transfers

Your data may be processed and stored on servers located in countries other than your own. Where we transfer data internationally, we take steps to ensure it is protected in line with applicable law (for example, appropriate contractual safeguards).

7. Data retention

We keep your personal data for as long as your account is active and as long as needed to provide the service. After you delete your account, we delete or anonymize your personal data within a reasonable period, except where we must keep certain data longer to:

  • comply with legal, tax, or accounting obligations (e.g. transaction records);
  • resolve disputes, prevent fraud/abuse, or enforce our Terms;
  • honor a safety investigation or legal request.

Backup copies may persist for a limited time before being overwritten.

8. Your rights and choices

Depending on where you live (e.g. under the DPDP Act, GDPR, or CCPA/CPRA), you may have the right to:

  • access the personal data we hold about you;
  • correct inaccurate data;
  • delete your data ("right to erasure");
  • withdraw consent (e.g. revoke camera, microphone, or location permission in device settings);
  • object to or restrict certain processing;
  • data portability;
  • opt out of marketing communications;
  • lodge a complaint with your data protection authority.

To exercise any of these rights, email support@titli.app. We may need to verify your identity before acting on a request.

How to delete your account and data

You can request deletion of your account and associated personal data by:

  1. Using the in-app "Delete account" option (Settings → Account), if available; or
  2. Emailing support@titli.app with the subject "Delete my account" from the phone number/email associated with your account.

We will process verified deletion requests in accordance with applicable law, subject to the retention exceptions in Section 7. We also provide a public account/data deletion instructions page as required by Google Play.

9. Security

We use technical and organizational measures — such as encryption in transit, access controls, and secure infrastructure — to protect your data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please keep your device and account credentials safe.

10. Children / age restriction

Titli is strictly for adults. You must be at least 18 years old to create an account or use the App. We do not knowingly collect data from anyone under 18. If we learn that a user is under 18, we will suspend the account and delete the associated data. If you believe a minor is using Titli, contact support@titli.app immediately.

The App may reference or integrate third-party services (e.g. payment providers, Google services). Their handling of your data is governed by their own privacy policies. We encourage you to review them. This Policy applies only to Titli.

12. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you within the App or by other reasonable means and update the "Last updated" date above. Your continued use of the App after changes take effect means you accept the updated Policy.

13. Contact us

For any privacy questions, requests, or complaints:

Email: support@titli.app

App: Titli (com.titli.meetnewfriends)

This document was last updated on 29 September 2026.